Privacy Policy

SiteCourier ("we", "us", "our") operates a building materials marketplace that connects customers with verified suppliers and logistics partners across Nigeria.

This Privacy Policy explains how we handle personal information when you use our website (sitecourier.com), mobile apps, and related services.

Account information such as your name, email address, phone number, and delivery addresses when you register or place orders.

Order and transaction details including products purchased, payment references from Flutterwave, delivery status, and communication with suppliers or support.

Device and usage data such as IP address, browser or app version, and pages or features you use — to keep the platform secure and improve performance.

Push notification tokens when you enable alerts on our mobile app, so we can send order and consultation updates.

Support and consultation content including chat messages and video consultation metadata when you contact us or book expert sessions.

To process orders, payments, deliveries, material requests, fabrication quotes, and consultations you request through SiteCourier.

To verify your identity, prevent fraud, and keep suppliers, logistics partners, and customers safe on the platform.

To send service notifications about order status, delivery updates, account security, and — where permitted — product or feature announcements.

To provide customer support, improve our marketplace, and comply with applicable Nigerian law and payment provider requirements.

We share relevant order and delivery details with suppliers and logistics partners who fulfil your purchases.

We use trusted service providers for payments (Flutterwave), hosting, analytics, email, push notifications (Firebase Cloud Messaging), and video consultations — only as needed to operate the service.

We may disclose information when required by law, to protect our rights, or to respond to valid legal requests from authorities.

We do not sell your personal information to third-party advertisers.

We retain account and order records for as long as your account is active and as needed for legal, tax, and dispute-resolution purposes.

We apply technical and organisational safeguards including encrypted connections (HTTPS), access controls, and secure payment processing through our payment partners.

No online service can guarantee absolute security; please use a strong password and contact us immediately if you suspect unauthorised access.

You can update profile and address details from your account settings, and manage notification preferences in the app or device settings.

You may request access to, correction of, or deletion of your personal data by emailing [email protected]. We will respond within a reasonable time, subject to legal retention obligations.

You can opt out of non-essential marketing messages using the unsubscribe link in emails or by contacting support.

SiteCourier is not intended for users under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of SiteCourier after changes take effect constitutes acceptance of the revised policy.